Shipping & Delivery

How long does shipping take?
Orders are processed within 1-3 business days. Delivery times depend on your region: EU 5-9 business days, US 7-12 business days. See our Shipping & Delivery page for full details.

Do you ship internationally?
Yes, we currently ship to the EU and the US.

Will I be charged customs or import fees?
Depending on your country, local customs duties or import taxes may apply on arrival. These are set by your government and are not included in our prices.

How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can follow it every step of the way.

What if my order is delayed?
Occasionally shipments take longer than expected due to customs or carrier delays. If your order hasn't arrived within the maximum estimated window for your region, contact us and we'll investigate right away.

Orders & Payment

Is checkout secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout — we never see or store your card details.

Can I change or cancel my order?
Contact us as soon as possible after ordering. If it hasn't shipped yet, we'll do our best to change or cancel it.

What payment methods do you accept?
We accept major credit/debit cards and other methods shown at checkout.

Can I combine multiple items into one shipment?
Items ordered together are shipped together whenever possible; some items may arrive separately if sourced from different warehouses.

Product Quality & Returns

Are your products good quality?
We select and test our products before listing them, and each listing describes exactly what to expect — materials, sizing, and use.

What if my item arrives damaged or doesn't match the description?
Contact us with photos within 30 days of delivery and we'll arrange a replacement or refund.

What is your return policy?
You can request a return within 30 days of delivery if the item arrived damaged, defective, or different from what was ordered. See our Returns & Refunds page for full details.

Do I need to return the item to get a refund?
In most cases yes — we'll provide instructions once your return request is approved.

Sizing & Compatibility

How do I know what size/option to choose?
Check the size guide or measurements listed in the product description before ordering. If you're unsure, contact us before you buy.

What if the item doesn't fit or work as expected?
Reach out within 30 days and we'll help with an exchange or return.

Contact

How do I contact support?
Use our contact page or email us directly at tarven2025@gmail.com — we aim to respond within 24-48 hours.